Shipping

At James & Laura Charleston, we are committed to delivering your orders as quickly and accurately as possible. This Shipping & Delivery Policy provides detailed information about our processing times, shipping methods, and customer responsibilities.

Processing Time

Orders are typically processed within 1–3 business days. Once your order has been shipped, you will receive an email with tracking information so you can monitor your package.

Delivery Time

Average delivery time is 6-10 business days, depending on your location. Please note that delivery may be delayed during peak periods or due to customs procedures.

Shipping Method and Origin

All orders are shipped directly from our suppliers, who are located internationally, including China. As a result, customs duties, import taxes, or additional charges may apply depending on your country of delivery. Customers are responsible for these costs.

Shipping Costs

Shipping costs are displayed at checkout and depend on weight, destination, and chosen shipping method.

Responsibility During Shipping

  • James & Laura Charleston is not responsible for packages once tracking information confirms delivery to the address provided by the customer.

  • Customers are responsible for providing accurate shipping information. Any errors in the shipping address must be reported within 24 hours of placing the order.

Contact Us

If you have any questions about shipping or delivery, please contact us at:

Email: support@jamesandlaura.com
Opening Hours:

  • Monday to Saturday: 9:00 AM – 6:00 PM

  • Sunday: 10:00 AM – 3:00 PM

We are committed to providing reliable, transparent, and efficient shipping services to ensure your shopping experience is smooth and satisfactory.