Terms & Conditions

These Terms and Conditions apply to all purchases made through the James & Laura Charleston website. By placing an order with us, you agree to comply with the following terms:

1. Applicability

By placing an order on our website, you acknowledge and agree to these Terms and Conditions. If you do not agree with any part of these terms, please refrain from making a purchase.

2. Product Information

We make every effort to accurately describe our products and provide up-to-date information. However, typographical errors or inaccuracies may occur. Product images are for illustrative purposes and may differ slightly from the actual item.

3. Ordering and Payment

  • Orders will be processed once full payment has been received.

  • Available payment methods may vary depending on your country. Customers are responsible for verifying which payment options are available for their location.

  • All payment information is securely handled to ensure your data is protected.

4. Processing and Delivery

  • Processing Time: 1–3 business days

  • Shipping Time: 6–10 business days (depending on location)

  • All shipments are dispatched directly from our suppliers, who are located internationally, including China.

  • Delivery times may vary due to customs clearance or local postal services.

5. Returns and Cancellations

Please refer to our separate Return Policy for detailed information on returns, exchanges, and order cancellations.

6. Liability

  • James & Laura Charleston is not responsible for loss or damage during shipment if tracking information confirms delivery to the address provided by the customer.

  • Customers are responsible for providing accurate shipping information and for monitoring tracking details.

7. Intellectual Property

All content on the website—including text, images, logos, and graphics—is the property of James & Laura Charleston and may not be used, copied, or reproduced without our express written consent.

8. Complaints Procedure

  • Any complaints or issues can be submitted in writing via support@jamesandlaura.com.

  • We strive to respond to all complaints within 5 business days.

9. Governing Law

These Terms and Conditions are governed by the laws of the United States. Any disputes arising from the use of our website or services will be subject to the jurisdiction of the relevant courts.

Contact Information

Email: support@jamesandlaura.com
Opening Hours:

  • Monday to Saturday: 9:00 AM – 6:00 PM

  • Sunday: 10:00 AM – 3:00 PM

We are committed to providing excellent service and ensuring that every transaction is smooth, secure, and reliable.